Why do you take so long to ask questions rather than sending someone?

We actually ask these questions while someone is on the way. We send someone immediately and we ask you remain calm and patient as we get there as soon as we can.

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1. Where does my 911 call go?
2. Who am I talking to?
3. Why do you ask so many questions?
4. Why do you take so long to ask questions rather than sending someone?
5. Why should I remain on the line after I've answered everything?